Astro Studios Privacy Policy
Last updated: 22 September 2026
Astro Studios respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us or work with us.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights in relation to your personal information.
1. Who we are
Astro Studios is a creative design and visual communications agency based in Southampton, Hampshire, UK.
Astro Studios
The White Building
1–4 Cumberland Place
Southampton
SO15 2NP
United Kingdom
Email: groundcontrol@astrostudios.co.uk
Telephone: +44 (0)1590 730076
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Astro Studios is responsible for the personal information processed through this website and our direct business communications.
If Astro Studios operates through a separate registered legal entity, the registered legal entity details should be added here.
2. What personal information we collect
We only collect personal information that is reasonably necessary for the purposes described in this policy.
Information you provide directly
When you use our contact or enquiry forms, we may collect:
- Your first and last name
- Your email address
- Your business or organisation name
- Your telephone number
- The details contained in your enquiry
- Any other information you choose to provide to us
You may also provide personal information when you contact us by email, telephone or other means, request a quotation, discuss a project or enter into a business relationship with us.
Information collected automatically
When you visit our website, certain technical information may be collected automatically by the website, our hosting provider or third-party services.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographical location
- Referring website
- Pages visited
- Date and time of visits
- Website interaction and technical information
The precise information collected depends on the technologies and third-party services active on the website.
3. How we use your information
We may use personal information to:
- Respond to enquiries and requests
- Contact you about a project or potential project
- Prepare quotations, proposals and estimates
- Provide our design, web, photography, video, print and related services
- Communicate with existing clients
- Manage our business relationship with clients and suppliers
- Deliver contracted services
- Maintain, secure and improve our website
- Understand how visitors use our website
- Monitor website performance
- Prevent spam, abuse, fraud and other security issues
- Comply with legal and regulatory obligations
- Maintain appropriate business records
We will not use your personal information for purposes that are incompatible with those described above without a lawful basis for doing so.
4. Lawful basis for processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following:
Consent
Where you have given consent, we may process your information for the specific purpose for which consent was provided.
For example, certain non-essential cookies or analytics technologies may require your consent.
You can withdraw consent where processing is based on consent.
Contract
We may process personal information where this is necessary to enter into or perform a contract with you.
This may include providing agreed creative, design, website, photography, video, print or digital services.
Legitimate interests
We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
This may include responding to genuine business enquiries, managing client relationships, maintaining our website and protecting our systems.
Legal obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
5. Contact and enquiry forms
Information submitted through our website’s enquiry forms is used to respond to your request and, where appropriate, to discuss and develop a potential business relationship.
We do not sell or rent information submitted through our enquiry forms to third parties.
If you become a client, information supplied during the enquiry process may form part of our ongoing client and project records.
Please do not submit highly sensitive personal information through our general enquiry forms unless we specifically request it.
6. Email communications
If you contact us by email, we will use the information you provide to respond to your enquiry and manage our communications with you.
We may retain relevant correspondence where it is necessary for legitimate business purposes, contractual administration, legal obligations or maintaining an accurate record of our relationship.
We will not add you to a marketing mailing list simply because you have made a general enquiry unless we have an appropriate lawful basis to do so.
7. Cookies and similar technologies
Our website may use cookies and similar technologies.
Cookies are small text files placed on your device that can be used for essential website functionality, security, preferences, analytics and other purposes.
Cookies may be:
- Strictly necessary cookies — required for the website to function correctly or securely.
- Preference cookies — used to remember choices or settings.
- Analytics cookies — used to understand how visitors use the website.
- Marketing or advertising cookies — used where applicable to measure or personalise marketing activity.
Where consent is legally required for non-essential cookies, we will seek that consent before placing or using those cookies.
For further information about the specific cookies used by this website, please see our separate Cookie Policy.
8. Google Analytics and website analytics
Where Google Analytics or another analytics service is enabled on the website, it may collect information about how visitors interact with the website, such as pages viewed, approximate location, device information and traffic sources.
Analytics information is used to understand website performance and improve the user experience.
Analytics technologies will be configured and used in accordance with applicable UK data protection and cookie requirements.
The precise analytics services active on the website may change from time to time.
9. Google reCAPTCHA and spam prevention
Our website forms may use Google reCAPTCHA or similar security technology to help distinguish genuine users from automated spam and abuse.
Where used, reCAPTCHA may process technical information about your device and interaction with the website.
The use of such technology is subject to the relevant provider’s own privacy terms and policies.
10. Third-party services
Our website may contain links to, or functionality provided by, third-party websites and services.
These may include services such as:
- Google services
- Social media platforms
- Video or media hosting platforms
- Website analytics services
- Maps and location services
- Spam and security services
Where you interact with a third-party service, that organisation may process your personal information under its own privacy policy.
We are not responsible for the privacy practices of third-party websites that we do not control.
11. Sharing your information
We do not sell your personal information.
We may share personal information with trusted third parties where this is necessary to operate our business, provide services to you, maintain our website or comply with the law.
This may include:
- Website hosting providers
- Email and communication providers
- Website developers or technical support providers
- Analytics and security providers
- Professional advisers
- IT and software service providers
- Payment or accounting providers where relevant
- Government authorities or law enforcement where legally required
Where we use processors to process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.
12. International transfers
Some technology and service providers we use may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection legislation.
This may include relying on an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism.
13. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The retention period will depend on the nature of the information and our relationship with you.
For example:
- General enquiries may be retained for as long as reasonably necessary to deal with the enquiry and maintain an appropriate business record.
- Client and project information may be retained for the duration of the business relationship and subsequently for as long as reasonably necessary for legitimate business, accounting, legal or contractual purposes.
- Certain financial and business records may need to be retained for longer periods because of legal or regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
14. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should therefore avoid sending highly confidential or sensitive information through ordinary website forms or unsecured communications.
15. Your rights
Under UK data protection law, you may have rights including:
Right of access
You can request a copy of the personal information we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete information.
Right to erasure
In certain circumstances, you can ask us to delete your personal information.
Right to restrict processing
In certain circumstances, you can ask us to restrict how we process your information.
Right to object
You may have the right to object to certain types of processing, including processing based on legitimate interests.
Right to data portability
In certain circumstances, you can request personal information you have provided to us in a structured, commonly used and machine-readable format.
Right to withdraw consent
Where we process your information on the basis of consent, you can withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.
16. How to exercise your rights
If you would like to exercise any of your data protection rights, please contact:
Astro Studios
The White Building
1–4 Cumberland Place
Southampton
SO15 2NP
United Kingdom
Email: groundcontrol@astrostudios.co.uk
We may need to request additional information to verify your identity before responding to certain requests.
We will normally respond to a valid request within one month, although this may be extended where permitted by law.
17. Complaints
If you have a concern about how we have handled your personal information, please contact us first so that we have an opportunity to address your concern.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
The ICO regulates data protection and privacy in the UK.
You can find information about making a complaint through the ICO’s official website.
18. Children’s privacy
Our website and services are intended primarily for businesses and professional users and are not directed at children.
We do not knowingly collect personal information from children through this website.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements or the way we process personal information.
The latest version will be published on this page with the date of the most recent update shown at the beginning of the policy.
20. Contact
If you have any questions about this Privacy Policy or how Astro Studios handles personal information, please contact us:
Astro Studios
The White Building
1–4 Cumberland Place
Southampton
SO15 2NP
United Kingdom
Email: groundcontrol@astrostudios.co.uk
Telephone: +44 (0)1590 730076